Support and Service
We cover all your support levels and can therefore take over your 1st level, 2nd level and 3rd level support ourselves or with long-standing partners. We also work with you to create a service concept for your POS solution or mobile applications, whether this involves being on call at weekends, installing your servers in a cloud environment or time shifts due to different time zones.
CSI as a continuous improvement of your IT service
Continual Service Improvement also focuses on the phase after solution implementation.
The aim is to align IT services with changing business requirements and identify ongoing improvements in order to continuously optimise business processes.
We work with you to improve targets and metrics in a clear rhythm. On this basis, we uncover your potential for improvement. Analyses of extensive IT data are just as much a part of the CSI toolbox as surveys, structured interviews, on-site inspections and consideration of the specific situations in the stores and at the workplaces.
Commissioning
Furthermore, we accompany your employees in the stores to successfully implement a pilot store together with you and to manage unforeseen events. In addition, instructions are provided for you, which simplify and accelerate the commissioning of the act4brand applications. The pilot phase is very closely supported by support staff in order to be able to react quickly and agilely in case of problems.
Project Management
When introducing one of our products, you will be supported by an agile project team. This project team usually consists of a product owner, an employee from the Service Operations team and your Customer Success Manager.
In addition to the agile project teams, certified project managers are brought in for large interdisciplinary projects. In addition to the right contacts, you have access to the product roadmap so that you can always see which features and functions are being planned.
To obtain further information about the project, all customers are invited to the 2-week sprint review to view the current sprint results from the teams.
Trainings
We offer you various training approaches for the pos4brand POS solution and the apps4brand mobile applications, which are coordinated and designed together with you. Whether a key user training course for your internal multipliers, a follow-up training course on site or remotely or a group training course.
Key-user training
On-site training
Group training
Remote training
Release-Management
Our customers benefit from the development of new product features or the provision of fiscal solutions for new expansion countries.
Release management is very closely coordinated with your Customer Success Manager, who coordinates the delivery of your versions together with the Product Owner. This ensures that your version is always up to date. At the same time, your framework conditions such as freezes during Christmas business, employee holidays or strategic challenges are taken into account.
