Customers

Customer philosophy

As our customer, you are at the centre of everything we do. This is because we focus on long-term, sustainable customer relationships and involve all customers in the processes.

You will be accompanied by your Customer Success Manager, with whom you will regularly discuss challenges, problems and/or new functions, modules or features. Our product teams take a close look at your requirements. As a customer, you therefore have an influence on the product roadmap and receive full transparency.

As a customer, you can take part in every sprint review on request and view the results of the dev sprints. An excellent service that supports you with the introduction of new functions or operational issues rounds off your customer journey.

"We operate an extensive branch network across Europe..."
‘... with almost 1,900 locations and nearly 18,000 employees. Maximum effectiveness in the branches in transaction processing, handling money, goods and working hours as well as implementing organisational instructions is the key. With the comprehensive checkout and store solution, we have the right product and the right partner.’
Florian Pohl, Manager IT-Site & Store Processes – TAKKO HOLDING GMBH
GERRY WEBER opts for the pos4brand
cash register solution
GERRY WEBER International AG, another leading international fashion group, has decided in favour of the pos4brand POS solution. GERRY WEBER is thus building on a standardised and scalable solution that is seamlessly integrated into the current central systems via ESB and at the same time expands the existing business processes with additional functionalities.
"With the new POS solution, we are flexible and can react quickly to changes in the market."
‘The fact that the pos4brand software complies with international standards and is intuitive and easy to use were already decisive reasons for using the POS solution in TEDi stores in the Czech Republic, Slovakia, Romania, France and Belgium in the past. Now the roll-out in Germany has been added. Currently 1,909 German shops with around 3,000 checkouts are receiving the new software.’
Vadim Pustilnikov, Division Manager Stores and Central data Systems – TEDi GmbH & Co. KG
"Yes, we are very satisfied."
‘With the new software, we can handle all the processes that are important to a customer in retail. Not only to the satisfaction of the customer, but also to the satisfaction of our employees. All requirements can be handled effortlessly, easily and reliably. This guarantees our employees at the POS more time to concentrate on the most important thing: advising and interacting with the customer.’
Franziska Hogelucht, Project Management – Engbers GmbH & Co. KG